Ashley Howards Complaints Procedure

How we will handle your complaint
Ashley Howard is committed to providing a high standard of service to everyone; however, we recognise that things can go wrong from time to time.

Our aim is to handle your complaint fairly, consistently and quickly. In order to do this, it will help if you provide as much information as possible. If we uphold your complaint we will apologise and we will try to explain what went wrong. Wherever possible, we will take steps to prevent the same errors happening again.

We will always attempt to resolve your complaint at the point of contact. We will acknowledge your complaint within 5 working days of receipt and will aim to provide a full response within four weeks or acknowledgement of your complaint.

If we are unable to resolve your complaint within four weeks we will advise you accordingly. We will then provide you with a full and final response within 8 weeks of receipt of your complaint.

If you have a complaint please contact us:

• By phone on: 01625 524 187

• By letter or in person to:

Ashley Howard, Crown House, Manchester Road, Wilmslow, Cheshire, SK9 1BH

• By email to:

If you are not satisfied with our final response, or 8 weeks have elapsed since you raised your complaint with us and you are not happy with the progress made, you may refer your complaint to the Financial Ombudsman within six months of the final response being made:

Financial Ombudsman
Exchange Tower,
Harbour Exchange,
E14 9SR

Phone on: 0800 023 4 567 (Now free on landlines and mobile phones)

Phone on: 0300 123 9 123 (Calls to this number cost no more than calls to 01 and 02 numbers)

Lines are open Monday to Friday 8:00 – 20:00 and on Saturdays 9:00 - 13:00

Financial Ombudsman Email: 

Download a copy of our cancellation form here.

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  • Average PPI Claim¹£2,228.63
  • Average PBA Claim²£2,037.63